Shipping policy
Last updated: June 2025
At Aubelia, we are committed to delivering your order safely, quickly, and with full transparency. Here is everything you need to know about our shipping process:
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Handling & Processing: All orders are processed and prepared within 1–2 business days of purchase confirmation. Once handed off to our carrier, you will receive a confirmation email with your tracking details.
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Delivery Time: Estimated delivery time is 4–10 business days, depending on your destination. Note: During high-demand periods or viral product launches, delivery times may be slightly extended. We always work to keep delays to a minimum.
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Order Tracking: You will receive a tracking number via email as soon as your package ships, allowing you to follow its status in real time on the carrier’s website.
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Shipping Issues: If your order hasn't arrived within the estimated timeframe, contact us at support@aubelia.co. For lost or damaged packages, we will open a claim with the carrier and provide your choice of a refund or replacement.
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Address Changes: Contact us immediately at support@aubelia.co if you need to update your details. Once an order has shipped, address modifications are no longer possible.
Thank you for choosing Aubelia! If you have any further questions, our support team is always here to help.