Refund policy

Last updated: June 2025

At Aubelia, we want you to love what you wear. If your purchase isn't quite the right fit or style, we're here to help. Please review our return and refund guidelines below.

1. 30-Day Return Window

We offer a 30-day return policy, giving you 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, apparel, footwear, or accessories must meet the following conditions:

  • Unworn, unwashed, and in the same condition as received.

  • Free from odor, stains, makeup, or signs of wear.

  • Complete with all original packaging and brand tags attached.

  • Accompanied by the original receipt or proof of purchase.

2. How to Initiate a Return

To start a return, please contact our team at support@aubelia.co with your order number.

  • Return Shipping: Customers are responsible for arranging and paying for return shipping costs.

  • Return Instructions: Once your request is reviewed, we will provide you with clear instructions and the correct return address. Please do not send items back without contacting us first.

3. Exchanges

The fastest way to get the size, color, or item you want is to return your original purchase. Once your return is accepted, you can place a separate order for the new item directly on our store.

4. Damaged, Defective, or Incorrect Items

Please inspect your package upon arrival. If your item is defective, damaged in transit, or if you received the wrong size or product, contact us immediately at support@aubelia.co. We will review the issue and make it right right away with a replacement or full refund.

5. 14-Day Right of Withdrawal (European Union)

If your order was shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification. All items must meet our standard return condition requirements (unworn, original tags attached).

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

  • Processing Time: Approved refunds will be processed back to your original payment method within 5 business days.

  • Bank Processing: Please note that financial institutions may take additional time to post the credit to your account.

  • Delayed Refunds: If more than 15 business days have passed since your refund was approved and you have not received it, please reach out to us at support@aubelia.co.